Refund policy

Refund policy

60-day money-back guarantee
Every Exodus Strong order comes with a 60-day money-back guarantee. You have 60 days from the day your order arrives to request a return, even if you have used the product. Please have your order number ready.

How to start a return
Call 972-777-5556 or email support@exodusstrong.com. We will reply with return instructions and the address to send it to. Items sent back without first requesting a return cannot be accepted.

Return shipping and refunds
You pay the shipping to send the product back. Once we receive it, we refund the purchase price to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If 15 business days have passed since we confirmed your return and you have not seen the refund, contact us at support@exodusstrong.com.

Damaged or wrong items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or wrong, so we can make it right.

Exchanges
The fastest way to get the item you want is to return the one you have and place a new order for the replacement.

European Union 14-day cooling-off period
If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification. Our 60-day guarantee applies to you as well.